FAQ - FREQUENTLY ASKED QUESTIONS

  1. SIZING & FIT
  • How do I choose the right size for my child?

We provide a size chart for every product. Please refer to it and measure your child to ensure the best fit.

  • Do your clothes run true to size?

Most of our clothing runs true to size. If any item has a different fit, we will mention it in the product description.

  • What should I do if I order the wrong size?

You can easily return or exchange the item within our 7-day return policy. See our Return & Refund Policy.

 

  1. ORDER, SHIPPING & DELIVERY
  • What are the available delivery options?

We offer standard, express and next-day delivery. Delivery options and times may vary based on your location.

  • How long will it take to receive my order?

Standard delivery usually takes 3-5 business days.

  • Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times will vary depending on the destination.

  • How can I track my order?

Once your order is shipped, we’ll send you a tracking link via email to follow the delivery progress.

 

  1. RETURNS & EXCHANGES
  • What is your return policy?

We accept returns within 7 days of purchase, as long as the items are unworn, unwashed and with tags attached.

  • How do I return or exchange an item?

To return or exchange, follow the instructions in your order confirmation email or visit our Return & Refund Policy page for detailed steps.

  • Are there any fees for returns?

Returns are free for most locations. International customers may be responsible for return shipping costs.

 

  1. PAYMENTS & DISCOUNTS
  • What payment methods do you accept?

We accept multiple payment options. You can pay with Credit or Debit Cards and Bank Transfers.

  • Can I use more than one discount code on my order?

Only one discount code can be applied per order.

  • Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased online and used on our site.

 

    5. PROMOTIONS & SPECIAL OFFERS

  • Do you have a loyalty program?

Yes, join our rewards program to earn points with every purchase, which can be redeemed for discounts on future orders.

  • How can I stay updated on new arrivals and promotions?

Sign up for our newsletter to get updates on exclusive offers, new collections and special discounts.

     

      6. CUSTOMER SUPPORT

  • How can I contact customer support?

You can reach us via email, phone or live chat. Visit our “Contact Us” page for details.

  • What are your customer service hours?

Our customer support team is available Monday through Friday, from 9 AM to 5 PM.